Privacy Policy

1. Who we are

We are EXPERT WORKS LTD (company number 16430223), a UK-based business committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your data in accordance with UK GDPR.

2. What data we collect

• Full name
• Email address
• Phone number
• Postcode
• Property details and mortgage preferences

3. How we use your data

• To respond to your enquiries and provide mortgage advice or referrals
• To connect you with suitable advisors and brokers
• To improve our website and services
• To send you marketing communications (if you’ve consented)
• To comply with legal or regulatory obligations

4. Legal basis for processing

• Consent – when you actively submit a form or agree to marketing
• Legitimate interest – to operate our services and connect you with relevant providers
• Legal obligation – where necessary for compliance

5. Sharing your data

We may share your information with trusted third parties, including mortgage advisors and brokers, to help you find suitable services. We do not sell your data for marketing purposes. All third parties are required to comply with data protection laws.

6. Data storage & retention

Your information is stored securely and retained only as long as needed to fulfil its original purpose. You can request deletion of your data at any time by contacting us.

7. Your rights

• Access the personal data we hold about you
• Correct any inaccuracies
• Request deletion of your data
• Withdraw consent for marketing
• Complain to the ICO if you are not satisfied

8. Cookies and tracking

We use cookies and analytics tools (like Google Analytics and Meta Pixel) to monitor website usage and improve performance. You can manage your cookie preferences in your browser settings.

9. Contact us

For any privacy-related questions or data requests, please email privacy@expertworks.co.uk.